Terms and Conditions

By using the Alcassia website or placing an order through it, you agree to comply with the following terms and conditions:

1. Orders and Payment

• Customers are responsible for ensuring that all order details are correct, including their name, phone number, delivery address, and selected products.
• Orders are confirmed after payment has been successfully completed using the payment methods available on the website.
• Alcassia reserves the right to cancel an order if the product is unavailable or if there is an obvious error in the price or product information.

2. Prices and Products

• All prices displayed on the website are in Kuwaiti Dinars unless otherwise stated.
• Product colors may vary slightly from the displayed images due to differences in lighting or screen settings.
• Alcassia strives to provide accurate and clear information about the products and prices displayed on the website.

3. Shipping and Delivery

• Orders will be delivered to the address provided by the customer at checkout.
• Delivery times may vary depending on the delivery area and the nature of the order.
• Customers are responsible for ensuring that the delivery address and phone number provided are accurate.

4. Return and Exchange Policy

Customers may request a return or exchange within 14 days from the date of receiving the order, subject to the applicable terms and conditions.

To be eligible for a return or exchange:

• The product must be in its original condition as received.
• The product must not have been used, washed, altered, or damaged.
• Original tags, packaging, and accessories, if applicable, must remain in their original condition.
• The order number or proof of purchase must be provided.
• The product must be eligible for return or exchange according to its nature and the applicable regulations.

In the event of a defective product or a product that does not conform to the agreed specifications, the case will be handled in accordance with the applicable laws and regulations in the State of Kuwait.

Note: Certain products may be subject to specific return or exchange conditions or exclusions due to their nature, in accordance with the applicable laws and regulations in Kuwait.

5. Refunds

If a return request is approved, the value of the returned product will be refunded through the original payment method or another agreed method, in accordance with applicable regulations.

6. Non-Returnable or Non-Exchangeable Products

Returns or exchanges will not be accepted for products that have been used, washed, damaged, or altered in a way that affects their original condition, unless the return is due to a product defect or the product does not conform to the agreed specifications.

7. Privacy and Data Protection

Alcassia is committed to protecting customers' privacy and using their information only for purposes related to processing orders and providing services, in accordance with the applicable laws and regulations in Kuwait.

8. Intellectual Property

All content available on the Alcassia website, including text, images, logos, and designs, is owned by the website or used with the appropriate authorization. Such content may not be copied or reused without prior permission.

9. Amendments to the Terms and Conditions

Alcassia reserves the right to modify or update these Terms and Conditions when necessary. Any amendments will become effective once published on the website.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws and regulations applicable in the State of Kuwait.